Back to Managed Print Services

Managed Print Services Technology

Our technology centralizes management of all the various pieces of a managed print program including hardware, parts, service, supplies, and software. We match your business process to the ultimate managed print solution, resulting in minimized change management and a streamlined process that provides additional soft dollar cost savings. Our management software resides within a server farm at our secure Tier III, SAS70 Type II certified hosted facility that is fully staffed 24/7/365. The local Onsite Java Applet and the Discovery Java Applet utilize the latest Java 1.6v. They were intentionally constructed as applets to minimize potential corruption or intrusion within the local host’s operating system.

Discovery Tool  

 

Initial discovery of end-user’s devices

Run within end-user’s environment

Gathers equipment information

Information given to us for initial loading of data into Online and Onsite applications


Onsite  

 

Installed at end-user environment

Contains device information specific to location

Allows requests for service and supplies (manual OR automated)

Collects device data including meters

Centralized Data Management Environment

Database and data processing applications

Receives information from Onsite

Processes information from Onsite and passes to Online

Processes and passes information to and from Online

Online Management
Portal
 

 


Centralized secure online account management

Allows dispatch of service

Allows manual entry of service requests

View analytics

View service calls/printer histories

View meters

Asset management


CPLUS CRITICAL HARDWARE SUPPORT T 877.892.0665 F 864.801.9008
HOME / SERVERS
/

PRINTER

/

MANAGED PRINT SERVICES

/

SERVICE CONTRACTS

/

SUPPORT

/ ABOUT US / CLIENT LOGIN /

CONTACT

CAREERS | LEGAL